Shipping policy
Shipping & Delivery Policy
Effective Date: 1 August 2026
Thank you for shopping with Potty Paper ("Potty Paper", "we", "us" or "our"). This Shipping & Delivery Policy explains how orders placed through our website are processed and delivered.
By placing an order with us, you acknowledge that you have read, understood and agree to this Policy.
1. Delivery Area
Potty Paper currently delivers to physical street addresses within the Republic of South Africa.
We do not currently offer international shipping.
Delivery is subject to the availability and operational capabilities of our appointed courier partner.
2. Courier Partner
Orders are generally delivered using The Courier Guy.
Where reasonably necessary, Potty Paper reserves the right to use another reputable courier or logistics provider to fulfil an order without prior notice.
3. Shipping Charges
A flat-rate Standard Shipping fee of R99.00 is charged per order for deliveries within South Africa.
The applicable shipping fee will be displayed during checkout before payment is completed.
From time to time, Potty Paper may offer free shipping or promotional shipping rates. Such promotions apply only during the advertised period and may be amended or withdrawn at our discretion.
4. Remote and Outlying Areas
The standard shipping fee applies to addresses serviced within our courier partner's standard delivery network.
Certain remote or outlying locations may attract an additional courier surcharge imposed by our courier partner.
Where an additional surcharge applies:
- we will notify you before dispatching your order;
- no additional amount will be charged without your prior approval;
- should you decline the additional surcharge, we will cancel the order and refund all amounts paid using your original payment method.
5. Order Processing
Orders are processed during normal business hours from Monday to Friday, excluding South African public holidays.
Subject to payment confirmation and product availability, orders are generally processed within 1–3 business days.
Orders placed outside business hours, on weekends or public holidays will be processed on the next business day.
Processing times may be extended during promotional periods, peak trading seasons or where unforeseen operational delays occur.
6. Estimated Delivery Times
Estimated delivery times commence once your order has been collected by our courier partner.
Typical delivery estimates are:
- Major metropolitan areas: 2–4 business days
- Regional areas: 3–6 business days
- Remote or outlying areas: 5–10 business days
Delivery timeframes are estimates only and are not guaranteed.
Although we make every reasonable effort to meet these estimates, delays may occur due to circumstances beyond our reasonable control.
7. Delivery Address Requirements
Customers are responsible for ensuring that the delivery address, recipient details and contact information supplied during checkout are complete and accurate.
We are unable to deliver to:
- P.O. Boxes;
- Private Bags; or
- addresses that cannot reasonably be accessed by our courier partner.
If incorrect or incomplete delivery information is supplied, delivery may be delayed and additional courier charges may apply.
Any additional costs arising from incorrect delivery information may be payable by the customer before redelivery is arranged.
8. Delivery Attempts
Our courier partner may attempt delivery more than once where reasonably possible.
If delivery cannot be completed because:
- the recipient is unavailable;
- access cannot be obtained;
- the delivery address is incorrect;
- delivery is refused; or
- the parcel is not collected where collection is required,
the parcel may be returned to Potty Paper.
Should redelivery be requested, additional courier charges may apply.
9. Authority to Accept Delivery
Any person who accepts delivery of an order at the delivery address provided shall be presumed to be authorized by the customer to receive the order on the customer's behalf.
A signature, electronic confirmation, photograph, PIN verification or any other proof of delivery accepted by our courier partner shall constitute evidence that delivery has taken place.
10. Inspection Upon Delivery
Customers should inspect their order as soon as reasonably possible after delivery.
If:
- the Product appears damaged;
- the packaging appears to have been tampered with; or
- any items are missing,
please notify Potty Paper as soon as reasonably possible by emailing hello@pottypaper.co.za together with photographs where available.
Prompt notification assists us in investigating the matter with our courier partner.
11. Delivery Completion
Delivery shall be regarded as completed once the order has been delivered to the delivery address provided during checkout and accepted in accordance with Section 9 of this Policy.
Customers are responsible for ensuring that someone is available to accept delivery where required.
12. Transfer of Risk and Ownership
Risk in the Products passes to the customer upon delivery.
Ownership of the Products remains with Potty Paper until payment has been received in full.
Nothing contained in this Policy limits any rights afforded to consumers under the Consumer Protection Act, 2008.
13. Delayed or Failed Deliveries
While we will make every reasonable effort to ensure timely delivery, Potty Paper cannot be held responsible for delays caused by circumstances beyond our reasonable control.
Should an unexpected delay occur, we will use reasonable efforts to liaise with our courier partner and keep you informed of the progress of your delivery.
14. Product Availability
All orders remain subject to stock availability.
If a Product becomes unavailable after an order has been placed, we will notify you as soon as reasonably practicable and offer you the option of:
- selecting an alternative Product (where available); or
- receiving a full refund.
15. Split Shipments
Where operationally necessary, Potty Paper reserves the right to dispatch an order in multiple shipments.
Customers will not be charged additional shipping fees where an order is split at our discretion.
16. Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Tracking updates are supplied by our courier partner and may not reflect immediately after collection.
17. Force Majeure
Potty Paper shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, flooding, fire, pandemics, epidemics, government action, labor disputes, civil unrest, power outages, transport disruptions, courier operational failures or any other event that could not reasonably have been anticipated or avoided.
Where reasonably possible, we will notify affected customers and resume normal operations as soon as practicable.
18. Reservation of Rights
Potty Paper reserves the right to refuse, delay, suspend or cancel delivery where reasonably necessary to:
- comply with applicable law;
- protect against fraud or unauthorized transactions;
- ensure the safety of our employees, contractors or courier partners;
- comply with courier operational requirements; or
- protect the legitimate interests of Potty Paper or its customers.
Where payment has already been received and an order is cancelled by Potty Paper, the customer will receive a full refund unless otherwise agreed.
19. Customer Assistance
Should you have any questions regarding your order or delivery, please contact us using the contact details available on our website.
We will make every reasonable effort to assist you as quickly as possible.
20. Changes to this Policy
Potty Paper may amend this Shipping & Delivery Policy from time to time to reflect changes in our operations, courier arrangements or applicable law.
The latest version published on our website will apply to all orders placed after its effective date.
