Frequently asked questions
Can I flush Potty Paper down the toilet?
No. Potty Paper is meant to be disposed off in a waste bin. It contains a layer of PE film which cannot be flushed down a toilet system.
Can I re-use a Potty Paper?
No. A single sheet of Potty Paper is meant for a one time use only.
Do I have to stick down my Potty Paper?
Not necessarily. Your Potty Paper can be used without sticking it down. If you find that it is not secure enough, then you can consider sticking it down for a more comfortable experience.
How many come in a stack?
One stack of Potty Paper has 5 individually wrapped singles.
When will I receive my order?
Once payment has cleared, please allow us 5-7 days to initiate, process and dispatch your order. Once dispatched, you will be provided with a tracking number to track the delivery of your order to your destination. For further information please see our shipping policy.
How much does shipping cost?
Shipping is calculated at a R99 flat rate nationwide in South Africa. Certain remote or outlying locations may attract an
additional courier surcharge imposed by our courier partner. We will contact you with next steps. For further information please see our shipping policy.
What is the return and refund policy?
For health and hygiene reasons, opened or used products cannot be returned. If you have a faulty or damaged product, please contact us at hello@pottypaper.co.za.
For further information please see our Returns and Refunds Policy.
I have a different question?
Please email us at hello@pottypaper.co.za. We value your time and will make every effort to assist you.