Privacy policy

PRIVACY POLICY

Potty Paper

Version 1.0

Effective Date: 1 August 2026

Last Updated: 12 August 2026

 

1. Introduction

Welcome to Potty Paper ("Potty Paper", "we", "our", or "us").

Potty Paper operates an online store through the Shopify platform, offering disposable toilet seat covers and related products to customers throughout South Africa.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, communicate with us or otherwise interact with our services.

This Privacy Policy has been prepared in accordance with the Protection of Personal Information Act, 2013 ("POPIA"), together with other applicable South African laws.

By accessing or using our website or purchasing products from us, you acknowledge that you have read this Privacy Policy and understand how your personal information will be processed.

If there is any inconsistency between this Privacy Policy and our Terms of Service regarding the processing of personal information, this Privacy Policy will prevail.

 

2. Who We Are

Potty Paper operates in the Republic of South Africa.

We operate an online retail store powered by Shopify.

Throughout this Privacy Policy, references to:

  • "Website" include our Shopify store and associated webpages;
  • "Services" include our website, products, customer support, order fulfilment and all related services;
  • "Personal Information" has the meaning assigned to it under POPIA.

3. Protection of Personal Information

Potty Paper respects your right to privacy and is committed to processing personal information responsibly and transparently.

We collect and process personal information only where it is lawful to do so and only for legitimate business purposes.

We implement reasonable technical and organizational safeguards designed to protect personal information against:

  • unauthorized access;
  • accidental loss;
  • misuse;
  • unlawful disclosure;
  • alteration;
  • destruction.

While we take reasonable precautions to safeguard information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

4. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information.

4.1 Identity Information

Including:

  • full name;
  • title;
  • billing details;
  • delivery details;
  • telephone number;
  • email address.

 

4.2 Transaction Information

Including:

  • products viewed;
  • products added to cart;
  • wishlists;
  • purchases;
  • refunds;
  • exchanges;
  • cancelled orders;
  • order history.

4.3 Payment Information

When you purchase products through our Website, payment information is processed by our authorized payment service providers.

Depending on the payment method selected, this may include:

  • payment card details;
  • payment confirmation;
  • transaction identifiers;
  • billing information.

Potty Paper does not store your complete payment card details on its own systems.

4.4 Account Information

Where you create an account with us, we may collect:

  • username;
  • encrypted password;
  • preferences;
  • saved addresses;
  • communication preferences.

4.5 Communications

We collect information contained in communications you send us, including:

  • customer support enquiries;
  • emails;
  • product reviews;
  • warranty enquiries;
  • return requests;
  • other correspondence.

4.6 Device Information

When you visit our Website we may automatically collect information including:

  • IP address;
  • browser type;
  • operating system;
  • device identifiers;
  • language settings;
  • approximate geographic location;
  • referring websites.

4.7 Website Usage Information

We may collect information regarding how you use our Website, including:

  • pages viewed;
  • products viewed;
  • search terms;
  • time spent on pages;
  • shopping cart activity;
  • navigation behaviour;
  • website performance data.

5. How We Collect Personal Information

We collect personal information in several ways.

5.1 Information You Provide

You may provide personal information when you:

  • place an order;
  • create an account;
  • subscribe to our newsletter;
  • contact customer support;
  • leave a review;
  • participate in promotions;
  • communicate with us through email or social media.

5.2 Automatic Collection

Certain information is collected automatically when you use our Website through:

  • cookies;
  • Shopify technologies;
  • browser technologies;
  • analytics tools;
  • security monitoring tools.

Further information is contained in the Cookies section of this Privacy Policy.

5.3 Service Providers

We may receive personal information from trusted third-party service providers who assist us with operating our business.

These include providers of:

  • website hosting;
  • payment processing;
  • fraud prevention;
  • shipping;
  • order fulfilment;
  • marketing;
  • analytics;
  • customer communications.

5.4 Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information necessary to operate our Website, process transactions, maintain security and improve its platform.

Information submitted through our Website is transmitted to Shopify and may be processed by Shopify in accordance with Shopify's own Privacy Policy.

6. How We Use Personal Information

We use personal information only for legitimate business purposes and where permitted by applicable law.

These purposes include the following.

6.1 Processing Orders

To:

  • process purchases;
  • receive payments;
  • confirm orders;
  • package products;
  • arrange delivery;
  • manage returns;
  • process exchanges;
  • provide customer support.

 

6.2 Providing Our Services

To:

  • operate our Website;
  • personalize your shopping experience;
  • remember your preferences;
  • maintain customer accounts;
  • improve our Services;
  • improve website functionality.

 

6.3 Communicating With You

To:

  • respond to enquiries;
  • send order confirmations;
  • provide shipping updates;
  • respond to support requests;
  • notify you regarding returns or refunds;
  • send important service announcements.

 

6.4 Marketing

Where permitted by applicable law, we may use your personal information to send information about:

  • new products;
  • promotions;
  • competitions;
  • newsletters;
  • special offers.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.

Opting out of marketing communications will not affect transactional communications relating to your orders or account.

6.5 Fraud Prevention

We may use personal information to:

  • detect fraudulent transactions;
  • prevent abuse of our Website;
  • protect customers;
  • investigate suspicious activity;
  • maintain the security of our systems.

6.6 Legal Compliance

We may process personal information where necessary to:

  • comply with South African law;
  • respond to lawful requests by regulatory authorities;
  • establish, exercise or defend legal rights;
  • enforce our Terms of Service and other policies.

6.7 Lawful Basis for Processing

Where required by applicable law, we process personal information because:

  • it is necessary to fulfil our contract with you;
  • it is necessary to comply with legal obligations;
  • it is necessary for our legitimate business interests, provided those interests do not override your rights;
  • you have provided consent where consent is required by law.

 

6.8 Facebook and Meta Advertising

We may share certain personal information with Meta Platforms, Inc. and its related companies (“Meta”) when you interact with our website, purchase our products, or otherwise engage with our services. This may include information such as identifiers, contact information, information about your interactions with our website, purchase information, and information about your use of our website.

We may use Meta’s advertising and analytics tools, including the Meta Pixel and related technologies, to help us understand how visitors use our website, measure the effectiveness of our advertising, and provide you with more relevant advertising on Facebook, Instagram, and other Meta platforms.

Where applicable, Meta may use the information we provide, together with information it collects through its own services and technologies, to personalize and measure advertising and provide related services.

The information shared with Meta is handled in accordance with Meta’s policies. You can learn more about how Meta uses information for advertising and how you can manage your advertising preferences through Meta’s resources.

For more information about how Facebook uses information for advertising, please see Facebook's advertising resources. <https://www.facebook.com/business/help/363303621411154?id=818859032317965>

You can also review and manage certain advertising preferences through your Facebook and Instagram account settings.

 

7. Disclosure of Personal Information

Potty Paper treats your personal information as confidential. We do not sell your personal information to third parties.

We may disclose your personal information only where necessary to operate our business, fulfil your orders, comply with legal obligations, or where you have instructed or authorised us to do so.

Personal information may be disclosed in the following circumstances:

7.1 Shopify

Our online store is hosted on the Shopify platform.

Shopify provides the technology infrastructure that enables us to operate our online store, process orders and provide our Services.

When you interact with our Website, certain personal information is transmitted to Shopify so that Shopify can provide and improve its services.

Shopify processes personal information in accordance with its own Privacy Policy, which is available at:

https://www.shopify.com/za/legal/privacy

 

7.2 Payment Service Providers

Payments made through our Website are processed by authorized third-party payment providers.

Depending on the payment option you choose, your personal information may be shared with payment providers for the purposes of:

  • processing payments;
  • preventing fraud;
  • verifying transactions;
  • complying with financial regulations.

Potty Paper does not receive or store your complete payment card information.

7.3 Courier and Logistics Providers

To deliver your orders, we share only the information reasonably necessary with our courier and fulfilment partners.

This information may include:

  • your name;
  • delivery address;
  • contact number;
  • order reference;
  • delivery instructions (where provided).

Courier providers may use this information solely for the purposes of delivering your order, facilitating returns or resolving delivery-related issues.

7.4 Technology Providers

We use trusted third-party technology providers to assist with operating our business.

These providers may include companies that provide:

  • website hosting;
  • cloud storage;
  • customer communications;
  • email delivery;
  • analytics;
  • fraud prevention;
  • website security;
  • customer support systems.

These providers may process personal information only to the extent necessary to perform services on our behalf.

7.5 Marketing Providers

Where permitted by law, we may use trusted marketing providers to assist us with:

  • email newsletters;
  • promotional campaigns;
  • website analytics;
  • advertising;
  • measuring campaign effectiveness.

These providers are contractually required to protect personal information appropriately.

7.6 Professional Advisers

We may disclose personal information to our:

  • accountants;
  • auditors;
  • legal advisers;
  • insurers;
  • professional consultants,

where reasonably necessary for the operation of our business or to comply with legal obligations.

7.7 Business Transfers

If Potty Paper is involved in:

  • a merger;
  • acquisition;
  • restructuring;
  • sale of assets;
  • business rescue;
  • liquidation,

personal information may be transferred as part of that transaction, subject to applicable law.

7.8 Legal Obligations

We may disclose personal information where required to do so by law, including where necessary to:

  • comply with legislation;
  • respond to lawful requests from government authorities;
  • comply with court orders;
  • investigate fraud;
  • protect our legal rights;
  • protect the safety of customers or the public.

8. Relationship with Shopify

Potty Paper uses Shopify as its e-commerce platform.

Shopify provides the technology necessary to operate our online store, process orders, facilitate payments, maintain security and improve the functionality of our Website.

Information submitted through our Website may therefore be collected or processed by Shopify in accordance with Shopify's own Privacy Policy.

Some Shopify services may involve the processing of personal information outside South Africa.

Where Shopify processes personal information on our behalf, Shopify is responsible for safeguarding that information in accordance with applicable law and its contractual obligations.

Customers wishing to learn more about Shopify's privacy practices may visit Shopify's Privacy Policy.

9. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to provide a secure, reliable and personalized shopping experience.

Cookies are small text files placed on your device that help websites recognise returning visitors and remember preferences.

9.1 Types of Cookies We Use

Depending on how you use our Website, cookies may include:

Essential Cookies

These cookies are necessary for:

  • website functionality;
  • shopping cart operation;
  • secure login;
  • checkout;
  • fraud prevention.

Without these cookies, certain parts of the Website cannot function correctly.

Performance Cookies

These cookies help us understand how visitors use our Website, including:

  • pages visited;
  • website performance;
  • navigation behavior;
  • error reporting.

Functional Cookies

These cookies remember preferences such as:

  • language;
  • region;
  • saved shopping cart;
  • account preferences.

Marketing Cookies

Where applicable, marketing cookies may be used to:

  • measure advertising effectiveness;
  • display relevant advertisements;
  • understand customer interests;
  • improve marketing campaigns.

9.2 Third-Party Cookies

Some cookies may be placed by trusted third parties including:

  • Shopify;
  • payment providers;
  • analytics providers;
  • advertising platforms;
  • social media platforms.

These third parties operate under their own privacy policies.

9.3 Managing Cookies

Most web browsers allow you to:

  • delete cookies;
  • disable cookies;
  • block future cookies.

Please note that disabling cookies may affect the functionality of certain parts of the Website.

10. International Transfers of Personal Information

Because we use internationally recognized technology providers, certain personal information may be stored or processed outside South Africa.

These providers may include:

  • Shopify;
  • cloud hosting providers;
  • payment processors;
  • email service providers;
  • analytics providers.

Where personal information is transferred outside South Africa, Potty Paper takes reasonable steps to ensure that:

  • appropriate safeguards are implemented;
  • service providers are contractually required to protect personal information;
  • transfers comply with applicable South African law, including POPIA.

11. Security and Retention of Personal Information

Potty Paper takes reasonable technical and organizational measures to protect personal information from:

  • accidental loss;
  • unauthorized access;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

These measures may include:

  • encrypted communications;
  • secure payment processing;
  • restricted access controls;
  • password protection;
  • security monitoring;
  • reputable third-party hosting providers.

Despite these safeguards, no method of transmitting or storing information electronically is completely secure. Accordingly, we cannot guarantee absolute security.

Retention of Personal Information

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with our Services, comply with legal obligations, resolve disputes, enforce our agreements, or otherwise operate our business in accordance with applicable law.

When personal information is no longer required for these purposes, we will securely delete, destroy or de-identify it where appropriate, unless we are required or permitted by law to retain it for a longer period.

12. Your Privacy Rights

Potty Paper respects your rights in relation to your personal information.

Subject to applicable law, including the Protection of Personal Information Act, 2013 ("POPIA"), you may exercise the rights described below.

 

12.1 Right of Access

You may request confirmation of whether we hold personal information about you.

Where permitted by law, you may also request access to the personal information we hold, together with information regarding:

  • the categories of information held;
  • the purpose for which it is processed;
  • the categories of third parties with whom it has been shared, where applicable.

12.2 Right to Correction

If any personal information we hold about you is inaccurate, incomplete or outdated, you may request that it be corrected or updated.

12.3 Right to Deletion

You may request that we delete your personal information where:

  • it is no longer required for the purpose for which it was collected;
  • you have withdrawn consent (where consent is the basis for processing);
  • the processing is unlawful; or
  • deletion is otherwise required by applicable law.

We may decline such a request where we are legally required or entitled to retain the information.

12.4 Right to Object

You may object to the processing of your personal information where permitted under POPIA.

Where your objection is valid, we will cease processing the affected personal information unless another lawful basis permits or requires us to continue.

12.5 Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

 

12.6 Direct Marketing

You may opt out of receiving marketing communications from us at any time by:

  • clicking the "unsubscribe" link contained in our marketing emails; or
  • contacting us using the details provided in this Privacy Policy.

Please note that even if you opt out of marketing communications, we may still send you communications relating to:

  • your orders;
  • customer support enquiries;
  • returns or refunds;
  • security notices;
  • important updates regarding our Services.

12.7 Exercising Your Rights

Requests relating to your personal information may be submitted by contacting our Information Officer using the contact details provided below.

To protect your privacy, we may require reasonable proof of identity before processing your request.

We will respond within the timeframes required by applicable law.

13. Children's Privacy

Our products are intended to be purchased by adults.

We do not knowingly collect personal information directly from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to investigate the matter and, where appropriate, delete such information.

14. Information Officer

In accordance with POPIA, Potty Paper has appointed an Information Officer responsible for overseeing compliance with applicable data protection legislation.

The Information Officer is responsible for:

  • overseeing compliance with POPIA;
  • responding to privacy-related enquiries;
  • processing requests relating to personal information;
  • responding to complaints concerning the processing of personal information;
  • liaising with the Information Regulator where necessary.

Information Officer

Potty Paper

Email: hello@pottypaper.co.za

15. Complaints

We are committed to resolving privacy concerns fairly and promptly.

If you believe that we have processed your personal information unlawfully or in a manner inconsistent with this Privacy Policy, we encourage you to contact us first so that we may investigate and attempt to resolve your concerns.

If you remain dissatisfied, you may lodge a complaint with the Information Regulator (South Africa). Further information is available on the Information Regulator's official website at https://www.inforegulator.org.za

16. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect:

  • changes in applicable legislation;
  • changes to our business operations;
  • improvements to our Services;
  • changes to the Shopify platform or other service providers;
  • operational or regulatory requirements.

The updated version will always be published on our Website together with the revised "Last Updated" date.

Your continued use of our Services after an updated Privacy Policy becomes effective constitutes your acknowledgement of the revised Privacy Policy.

 

17. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have any concerns regarding how your personal information is processed, please contact us.

Potty Paper

1st Floor, Liberty Life Building, 21 Aurora Drive

Umhlanga

4301

KwaZulu-Natal

South Africa

Email: hello@pottypaper.co.za

Phone: 065 756 5552